FAQ
How will I receive my digital product after purchase?
Upon completing your purchase, you'll be directed to an order summary page with a direct download link. Simultaneously, an email with the digital files attached will be sent to your registered email address.
What software do I need, to use the vector mock-ups?
Our mock-ups are compatible with multiple software applications. You can use Adobe Illustrator, Adobe Photoshop, Procreate, Canva, ect depending on the specific product and your design needs. Each of these programs will allow you to fully utilize the features of our products.
Can I start If I don't have experience?
Upon purchase, you'll receive a zip file with inside multiple folder files, each tailored to specific design software (canva, procreate, adobe). Inside each software-specific folder, you'll find a detailed video guide to help you get started.
The file I downloaded won’t open. What should I do?
First, try re-downloading the file to your computer. If issues continue, contact us with your order number and a detailed description of the issue. (info@thebrandarchve.com) Or contact us on instagram @thebrandarchve