Mock-Ups: These are essential for visualizing your final product before manufacturing. They provide a realistic preview of how designs will look, reducing misunderstandings and production errors.

Tech-Pack Template: It consolidates all technical details required by manufacturers in one place, ensuring clear communication and preventing miscommunications or delays.

After completing your purchase, a download link will appear within a few seconds. Be sure to also check your email inbox (and spam folder, just in case), as the link may be sent there. Upon clicking the link, you will be redirected to our website where you can access your files via a Google Drive link. To use it, please download the file to your computer before using it.

A zip file is a compressed file that contains multiple files within it. To unzip it, you can download and use software like WinRAR or 7-Zip. After unzipping, you will find the Adobe Illustrator file, PNG files of each individual mockup (or other files purchased), and a limited usage agreement. If you're using a PC, you will need 7-Zip or WinRAR. Sometimes your operating system will already have an unzipper. For Mac users, there should already be an unzipper, so you can simply right-click the zip file to unzip it or double-click it for automatic unzipping.

First, try re-downloading the file. If issues continue, contact us with your order number and a detailed description of the issue. (info@thebrandarchve.com)

If the files appear to be corrupt or not working after unzipping, sometimes the resulting files may have a period and underscore (._) before the file name. To resolve this, you can either delete the period and underscore from the file name, or delete the folder and re-download it to see if that resolves the issue.

The mock-up pack was designed for use with Adobe Illustrator. If you don't have Adobe Illustrator, you can use the provided uneditable PNG file in other design software such as Canva, Photopia, Procreate, or similar programs.

To open files in Adobe Illustrator:

Save the file to your computer.
In Adobe Illustrator, go to 'File', then 'Open', and navigate to your file to open it.

To open files in Canva: Save the downloaded file to iCloud Drive, Dropbox, or Google Drive.

Open Canva, create a new canvas, and use the 'Insert a file' option under the 'Actions' menu to import your file.

Please check your spam, if you didn't receive an email with your purchased mockups. Another way to access your purchased mockups is by logging into your account on our website. When entered your email, a code will be sent which you will need to enter to access your account. Inside you will see all products you have purchased with us. You can access your files there, once again.