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FAQ
How will I receive my digital product after purchase?
Upon completing your purchase, you'll be directed to an order summary page with a direct download link. Simultaneously, an email with the digital files attached will be sent to your registered email address.
What software do I need, to use the vector mock-ups?
Our mock-ups are compatible with multiple software applications. You can use Adobe Illustrator, Adobe Photoshop, Procreate, Canva, ect depending on the specific product and your design needs. Each of these programs will allow you to fully utilize the features of our products.
Can I start If I don't have experience?
Upon purchase, you'll receive a zip file with inside multiple folder files, each tailored to specific design software (canva, procreate, adobe). Inside each software-specific folder, you'll find a detailed video guide to help you get started.
The file I downloaded won’t open. What should I do?
First, try re-downloading the file to your computer. If issues continue, contact us with your order number and a detailed description of the issue. (info@thebrandarchve.com) Or contact us on instagram @thebrandarchve
We’re committed to fast responses and great customer service to make sure you’re always satisfied with our products.
Our goal is to ensure every customer feels supported and confident, from purchase to final design.
We’ve designed our mockups for both beginners and experienced designers. Our goal is to save you time and improve your design process.
Our mockups are detailed to ensure a smooth process with your manufacturer, making it easy for you to bring your designs to life.
Featured post
What is a vector clothing mock-up?
Clothing vector mockups are digital representations of garment designs created using vector software, like Adobe Illustrator. Unlike raster images, which can lose quality when resized, vector mockups are scalable without...